Shipping policy

Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days. Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Time

Estimated delivery time is typically 7–14 business days after the order has been processed and shipped.

Please note that delivery times are estimates and may vary depending on the destination, carrier, customs processing, holidays, weather conditions, or other circumstances outside of our control.

Free Shipping

We currently offer free standard shipping on eligible orders to the countries and regions we serve. Any applicable shipping charges, if any, will always be clearly displayed at checkout before payment.

Order Tracking

Once tracking information becomes available, you will receive it by email. Please allow some time for tracking information to update after your order has been shipped.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error in your shipping information.

Once an order has been processed or shipped, we may not be able to change the delivery address.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Where these charges are not collected at checkout, they may be the responsibility of the customer, subject to applicable laws.

Delayed or Missing Orders

If your order is significantly delayed or appears to be lost in transit, please contact us so we can review the tracking information and assist you.

Contact Us

If you have any questions about shipping or your order, you can contact us at support@laxleep.com or through the live chat available on our website.