Warranty & Support

Help when something is not right

If your LAXLEEP product arrives damaged, is incorrect or develops a fault, contact support@laxleep.com with your order number and a description of the issue. Photos or a short video, where practical, can help us assess the problem.

What happens next

We will review your request and explain the available next steps. Where a product is faulty or does not match your order, the appropriate repair, replacement or refund will be provided in line with your applicable consumer rights. Please contact us before sending a product back so we can provide return instructions.

Product care

Follow the care and use instructions supplied with each product. If an electrical product appears damaged or unsafe, stop using it and contact us. Damage caused by misuse, accidental damage or normal wear is assessed separately from a manufacturing fault.

Your consumer rights

This support policy does not limit or replace your statutory consumer rights. Any additional commercial warranty offered for a product will be stated with its terms on the product page. No additional fixed-term commercial warranty is specified here.