LAXLEEP Return & Refund Policy

14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

This 14-day return period applies to returns under LAXLEEP’s standard return policy and does not limit any longer or separate rights you may have for faulty, damaged, incorrect, or non-conforming goods under applicable law.

To be eligible for a return under our standard return policy, the item must be in the same condition in which you received it: unused, unworn, undamaged, and with all original tags, accessories, manuals, and packaging. You must also provide your receipt or proof of purchase.

Items that show signs of use, wear, damage caused after delivery, misuse, improper handling, stains, odors, washing, alteration, or missing parts or packaging may not be eligible for return or refund, except where the item is faulty, damaged, incorrect, non-conforming, or otherwise protected by applicable consumer law.

To request a return, please contact us at support@laxleep.com before sending any item back. Returns sent without prior authorization may not be accepted, except where applicable law provides otherwise.

If your return request is approved, we will provide you with return instructions and the applicable return address.

Change of Mind / Customer Preference

If you are returning an item because you changed your mind, ordered the wrong item, no longer want the product, or for another reason not caused by a product defect or an error by LAXLEEP, you are responsible for the return shipping costs, except where applicable law requires otherwise.

Original shipping charges are non-refundable unless required by applicable law or the return is due to an error by LAXLEEP.

We recommend using a trackable shipping service when returning an item. LAXLEEP is not responsible for return packages lost or damaged in transit when return shipping is arranged by the customer, except where applicable law provides otherwise.

Damaged, Defective, Incorrect, or Non-Conforming Items

Please inspect your order as soon as you receive it.

If your item arrives damaged or defective, you receive the wrong item, or the product does not conform to your order, contact us at support@laxleep.com as soon as possible.

Please provide your order number, a description of the issue, and clear photos or a short video showing the problem where reasonably required.

We will review the issue and provide the appropriate next steps.

Where LAXLEEP is responsible for the return of a damaged, defective, incorrect, or non-conforming item, we will cover the applicable return shipping costs where required under this policy or applicable law.

Depending on the circumstances and applicable law, the appropriate resolution may include a repair, replacement, refund, or another remedy available under applicable consumer protection laws.

Rights relating to faulty, damaged, incorrect, or non-conforming goods are separate from LAXLEEP’s standard 14-day return policy and are not limited by that period where applicable law provides additional rights.

Non-Returnable Items

We cannot accept returns under our standard return policy for:

• Items that have been used, worn, washed, altered, stained, damaged after delivery, or otherwise not kept in their original condition.
• Items damaged due to misuse, improper care, accidents, or failure to follow product instructions.
• Items missing original components, accessories, tags, or packaging where these are required to return the product in its original condition.
• Gift cards.
• Personalized, customized, or made-to-order products, except where defective or otherwise required by law.
• Products that cannot legally be returned for health, hygiene, safety, or other reasons once opened or used, where permitted by applicable law.

These exclusions do not limit any rights you may have for defective, damaged, incorrect, or non-conforming goods under applicable consumer protection laws.

Exchanges

If you would like a different product, size, or variation, please contact us at support@laxleep.com.

Unless the item is defective, damaged, incorrect, or non-conforming, the customer is responsible for applicable return shipping costs, except where applicable law requires otherwise.

Where appropriate, the fastest option may be to return the eligible item and place a new order after the return has been approved.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund, please contact us at support@laxleep.com.

Any refund rights or refund deadlines required by applicable consumer law will continue to apply.

European Union / EEA Customers

If your order is subject to EU or EEA consumer laws, you may have a statutory right to withdraw from an eligible online purchase within 14 days without giving a reason, subject to applicable exceptions and conditions.

This right is separate from your legal rights relating to faulty or non-conforming goods, including any applicable legal guarantee.

Nothing in this policy limits or replaces any mandatory consumer rights available to you under applicable law.

Your Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or replace any mandatory rights or remedies available to you under the consumer protection laws applicable to your purchase.

Where applicable law provides you with rights that are more favorable than the terms of this policy, those legal rights will apply.

Contact

For return, exchange, damaged-item, defective-product, or refund questions, contact:

LAXLEEP
Email: support@laxleep.com